Terms & Conditions

Last updated: April 2026

1. Service provider

This website and the Kazolé platform (hereinafter, "the Platform") are owned and operated by:

OPERADORA PCG SL
Tax ID (CIF): B88615174
Registered address: C/ Bretón de los Herreros 46, 6º 15, 28003 Madrid, Spain
Registered at the Madrid Commercial Registry, Volume 40423, Book 0, Page 31, Section 8, Sheet M-717922
Contact email: hola@kazole.com

2. Purpose of the service

Kazolé is a software-as-a-service (SaaS) platform that provides independent restaurants with the following features in a single annual subscription: professional custom website, digital menu with QR code, online reservation system with reminders, Google Business Profile management (reviews, hours, metrics), basic customer CRM, and an administration panel (CMS) accessible at mi.kazole.com.

3. Acceptance of terms

Use of the Platform implies full acceptance of these Terms and Conditions. The Client expressly accepts these terms when creating their account, either during the website creation wizard or upon first access to the CMS.

Kazolé reserves the right to modify these terms, notifying the Client at least 30 days in advance by email. Continued use of the Platform after notification constitutes acceptance of the new terms.

4. Plans and pricing

Plan	Duration	Price	Monthly equivalent
Annual	12 months	€468 + VAT	€39/month
Biannual	24 months	€840 + VAT	€35/month

All prices are in euros and do not include Value Added Tax (VAT) applicable under the legislation of the Client's country.

All plans include every feature of the Platform without exception. There are no additional paid modules, per-reservation commissions, or hidden charges.

5. Free preview

The Client has a free preview period of 15 days from account creation. During this period, the restaurant website is generated and visible to the Client but is not publicly accessible (not indexed by search engines, marked with noindex).

At the end of the preview period, the Client may activate their plan by making the corresponding payment. If the plan is not activated, the website is preserved for an additional 90 days for possible reactivation. After 90 days without activation, the data is deleted.

6. Payment

Payment is made in full upfront via Stripe (credit/debit card). Installment payments or direct debits are not accepted. Upon completing payment, the Client receives an invoice by email and their website is immediately activated as public.

7. Renewal

The subscription does not renew automatically. Kazolé will notify the Client by email 90, 30, 15, and 7 days before the plan expiry date, offering the option to renew.

If the Client does not renew before expiry, their website will no longer be publicly accessible. Data is preserved for 90 days after expiry to allow reactivation without data loss.

8. Cancellation and refund

There is no lock-in period or penalty for not renewing. The Client pays for their plan and uses it until it expires. Once the contracted period ends, no further charges are made.

As the service is activated immediately after payment and the website goes public instantly, refunds are not offered unless there is a demonstrable technical error that prevents use of the Platform for more than 7 consecutive days. In such cases, the refund will be proportional to the unused time.

9. Service availability

Kazolé commits to maintaining 99% annual service availability, excluding scheduled maintenance periods (communicated at least 24 hours in advance) and force majeure events.

10. Client content and responsibilities

The Client is responsible for the accuracy and legality of all content entered into the Platform: texts, photos, menu, prices, hours, and contact information. Kazolé does not review or moderate Client content.

The Client agrees not to use the Platform to publish illegal or defamatory content, content that infringes third-party rights, or content that violates applicable regulations.

Images automatically extracted from public sources (Google Maps, social media) are used provisionally until the Client uploads their own. The Client is responsible for verifying they have the right to use the images published on their website.

11. Processing of diner data (DPA)

Data Processing Agreement (Art. 28 GDPR)

Kazolé's reservation module processes personal data of the restaurant's diners (name, phone, email, preferences, visit history). In this context:

The Client (restaurant) acts as the Data Controller of their diners' data.
Operadora PCG SL (Kazolé) acts as the Data Processor on behalf of the Client.

As Data Processor, Kazolé commits to:

Processing diner data solely according to the Client's instructions and for the purpose of the contracted service (reservation management, CRM, reminders).
Not using diner data for its own purposes nor sharing it with third parties, except for sub-processors necessary for service provision (detailed in the Privacy Policy).
Implementing appropriate technical and organisational measures to ensure data security: encryption in transit (TLS 1.3), Row Level Security (RLS) in the database, role-based access control.
Assisting the Client in fulfilling their obligations to diners (rights of access, rectification, erasure, portability).
Notifying the Client without undue delay (maximum 72 hours) in the event of a security breach affecting diner data.
Upon contract termination, anonymising diner data after 90 days, unless legally required to retain it.
Making available to the Client all information necessary to demonstrate compliance with these obligations.

Sub-processors

Sub-processor	Function	Location
Supabase Inc.	Database and authentication	EU (eu-central-1, Frankfurt)
Vercel Inc.	Web hosting	EU/Global CDN
Resend Inc.	Transactional email delivery	EU/US
Meta Platforms (WhatsApp)	Reservation reminders	EU/US
Stripe Inc.	Payment processing	EU/US
Anthropic PBC	AI text generation and review responses	US (stateless API, no storage)

The Client expressly authorises the use of these sub-processors. Kazolé will notify the Client 30 days in advance of any changes to sub-processors.

12. Intellectual property

The source code, design, structure, and technology of the Kazolé Platform are the exclusive property of Operadora PCG SL.

Content entered by the Client (texts, photos, menu, logo) remains the Client's property. Kazolé does not acquire any rights over such content beyond what is necessary to provide the service.

Texts generated by artificial intelligence (Claude/Anthropic) for the Client's website are considered generated for the Client and may be freely used by them.

13. Domain and subdomain

Each restaurant receives a free subdomain such as restaurant.kazole.com. If the Client wishes to use a custom domain, Kazolé provides DNS configuration instructions at no additional cost.

The kazole.com subdomain assigned is the property of Kazolé. If the Client unsubscribes, the subdomain becomes available for reassignment.

14. Limitation of liability

Kazolé shall not be liable for: losses arising from temporary service interruptions due to causes beyond its control, indirect damages or loss of profit, content published by the Client, or business decisions made based on statistics or metrics provided.

Kazolé's total liability to the Client shall in no case exceed the amount paid by the Client in the preceding 12 months.

15. Governing law and jurisdiction

These Terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the courts of Madrid, Spain, waiving any other jurisdiction that may apply.

For clients in Italy, Italian consumer regulations (D.Lgs. 206/2005) shall apply to the extent they are more favourable to the Client, in accordance with the Rome I Regulation.

16. Contact

For any queries regarding these Terms and Conditions, you can contact us at: hola@kazole.com